Healthcare Patient Portal
Comprehensive patient portal for a healthcare provider that improved patient engagement and satisfaction.
65% increase in patient engagement
Reduced administrative calls by 40%
Improved patient satisfaction scores
The Challenge
A healthcare provider was struggling with patient engagement, appointment scheduling, and medical record access. Their existing systems were fragmented, leading to patient frustration and administrative inefficiencies.
Our Solution
We developed a comprehensive patient portal that includes appointment scheduling, secure messaging, medical record access, prescription refills, and bill payment. The portal integrates with their existing electronic health record system.
Implementation
The portal was implemented in phases, with extensive testing to ensure HIPAA compliance and data security. We provided training for staff and created user guides for patients.
"The patient portal has transformed our patient engagement strategy. Our patients appreciate the convenience of managing their healthcare online, and our staff can focus on providing care rather than administrative tasks."